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Non-Fiction Reference Standing Orders |
Holt Jackson provides a comprehensive reference standing order service for all titles published regularly, such as annuals and yearbooks, or irregular titles such as new editions of text books or practitioner titles.
Our experienced standing orders team is highly acclaimed throughout the library supply industry for providing excellent direct customer service.
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Standing Orders Database
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Our standing order team dedicate themselves to the maintenance of the database by keeping in regular contact with both publishers and customers. It is updated on a continuing basis ensuring that it is always accurate.
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Order Processing
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Our team contact the publisher of any given title three months prior to the expected publication date. This pro-active approach ensures accurate, timely ordering, so that we can report title changes, publication delays and format changes well in advance to our customers. We follow this up by chasers and finally by telephone if there has been no response.
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Additional titles or quantities required can be added to a customers orders at any time and these will be processed in the normal way. However, if the title is already in print, we will forward the order to the publisher on receipt.
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Reporting
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We offer comprehensive reporting facilities for details such as your expenditure, order status or title availability and these can be supplied as monthly paper based reports or can be generated anytime via Solo On The Web.
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Cancellations
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We are able to accept cancellations or decreases in order quantities as long as we are notified at least six weeks prior to the expected publication date. However, subscription titles such as "Croners" require three months cancellation notice.
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Joining our Standing Orders Service
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We specialise in making the transition from other suppliers to our standing orders system as painless as possible. Due to our pro-active nature our database already provides coverage for most library requirements and we endeavour to research and process any additional specific needs you may have.
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Solo On The Web
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Also included free with this service is Solo On The Web, our latest web site, providing the detailed information you need to effectively manage your reference standing orders over the Internet. Please click here for more information.
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If you wish to discuss this service in detail, request a demonstration or setup logins for Solo On The Web, please contact your Account Manager or our Standing Orders Team.
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